Terms and Conditions

Saudi Foundation Day Offer Garage Sale

  • Any purchased items from the Garage Sale site cannot be returned or exchanged.
  • The invoiced amount must be fully paid in advance before receiving the item.
  • No insurance policy on the Garage Sale items.
  • No maintenance on any purchased Garage Sale items.
  • No delivery on any purchased Garage Sale items.


Redeeming Gift Cards on Alrugaibfurniture.com

  • Step 1: Visit alrugaibfurniture.com
  • Step 2: Add products to the cart
  • Step 3: Click on the Cart icon or “Check out” button
  • Step 4: Fill in the information to create an account and prepare an order
  • Step 5: Enter the unique gift card number into the “Gift card or discount code” box
  • Step 6: Click Apply
  • Step 7: Enjoy the purchase!


Return and Exchange Policy:

  • All return exchange, and maintenance transactions require the presence of the original invoice.
  • Customer has the right to refund in 7 days from purchase provided that items are not delivered.
  • Customer has the right to exchange purchased items in 14 days from purchase provided that items are not delivered with the exception of special orders.
  • Customer can't return or exchange bed sheets pillow cases, mattresses, accessories and carpets.
  • Exchanged or refunded items don't get additional days to the original invoice date for return of exchange.
  • Invoice should be paid in full in 7 days from purchase date. In case of exceeding this period, the invoice will be cancelled and amount will be converted into store credit.
  • For special orders, customer has to pay at least 50% down payment and has the right to cancel if the order is delayed.
  • Refund amount is paid back up to 7 working days from the request date, as long as items are not delivered/received and the request follows company's terms and conditions.
  • Products purchased via auction cannot be returned/exchanged.
  • In the event that an incorrect price, stock availability, dimension, description, or image is listed on a product, Al Rugaib Furniture has the rights to reject or cancel any order purchased or submitted for that product.


Delivery and Pickup:

  • The company provides free shipping for orders >1500 saudi riyals .
  • The company charges 75 saudi riyals for delivery for orders <1500.
  • The company provides free shipping and handling for all purchases in major cities of the Eastern province, Riyadh, Jeddah, Madinah and Asser, i.e. Dhahran, Khobar, Dammam, Jubail, Hassa, Qatif, Ras Tanoura, Makkah, Taif, Yanbu, Rabigh, Abha and Khamis Mushait (Terms and condition applied).
  • In case of other cities, company arranges shipping and handling for a pre-approved fee.
  • The company arranges shipping and handling for all purchases to Gulf Countries for a pre-approved fee.
  • Customer has the right to collect his/her purchases directly from the store or warehouse under customer's responsibility.
  • The company offers free storage for 60 days from purchased date.
  • The company charges a weekly storage fee which is 0.5% of the invoice value for a maximum period of 4 months starting from the date of the end of the period specified in the previous condition. In case of exceeding this period, the invoice is subject to cancellation and the cost of storage will be charged.


Warranty and After Sales Services:

  • Company offer free maintenance (doesn’t include overuse) identified by our specialist, for all purchases as per each manufacture warranty rules.
  • Company offer price guarantee policy for all purchases during the first 14 days of purchase by refunding the difference. Customer has to show all supporting documents. Note: The policy doesn't include direct purchase from supplier or distributor.
  • During promotions, the company offer discounts in the form of credit for invoices that were issued in the last 14 days.
  • In the event of failure of fulfillment, the customer has the right to refund the invoice without additional compensation.
  • Products purchased from auctions are not covered by the warranty.


You Got a Gift Terms

  • The e-Gift Card is valid for 12 months from the date of issuance.
  • The e-gift card is valid for use in all Al Rugaib/Ashley Home Store showrooms and the website, please visit the following website alrugaibfurniture.com to check the terms and conditions.
  • To find out the locations of Al Rugaib Furniture Showrooms and Ashley Home Store, please visit the following link:
  • The e-Gift Card cannot be exchanged for cash, in whole or in part.
  • This card is valid for one-time use only for its full value, and is not usable for partial use. In other words, the entire amount must be used in one purchase, and there will be no refund for the difference if the entire amount is not used. If the value of the purchase exceeds the value of the e-gift card, the person redeeming the e-gift card must pay the differential value.
  • No replacement or compensation for lost E-Gift Cards may or may not be paid.
  • An e-Gift Card that is mutilated or altered in any way will not be accepted.
  • An e-Gift Card that has been issued cannot be returned or refunded for its purchase.
  • What was purchased through the electronic gift card can be refunded according to the exhibition's refund and exchange policy.
  • Expired e-Gift Cards cannot be extended, exchanged or refunded.
  • com does not accept cash refunds, refunds or merchandise returns
  • AlRugaib Furniture/Ashley Home Store reserves the right to refuse the Gift Card if the Gift Card has already been used.
  • AlRugaib Furniture/Ashley Home Store and YouGotaGift Inc. shall not be liable if any e-Gift Card is lost, stolen or destroyed, or if the e-Gift Card is used without the customer's permission.


Auction Products:

  • Products purchased via auction cannot be returned/exchanged.
  • Products purchased from auctions are not covered by the warranty.
  • Products offered in the auction may be:
  1. Not clean.
  2. Have some damages or scratches.
  3. Comes without factory packaging.


Maintenance Request:

  • Under the circumstance a customer requests the furniture to be picked-up and sent for maintenance service, there is an initial fee of SAR 150 up to SAR 500 depending on the location, to be paid beforehand for the pick-up services.
  • A link will be sent to the customer to process the payment and request a maintenance service.


 Saudi National Day Discount Code Policy:

  • The discount code: ND23 is limited to 24hrs on the 23rd of September 2022.
  • ND23 has an upper limit threshold of SAR 6,500. It applies a 23% discount code on item lines for orders of a total amount under SAR 6,500. For orders above SAR 6,500, a SAR 1,495 discount amount is applied
  • The discount code is only applied on the following brands: Caracole, Ashley Homestore, A.R.T Furniture, Bernhardt, Hooker, Magnussen, Roots Furniture, Uttermost, Sagebrook Home, Crestview, TOV, MOE's Home.
  • Customers that use ND23, do NOT qualify for the Saudi National Day Voucher that is SAR 1,000 for every SAR 5,000.