We want you to be completely satisfied with your purchase. Please read our policy carefully so you know your options before and after delivery.

Return and Exchange Policy

1. All returns, exchanges, and maintenance requests require the original invoice.
2. Customers may request a full refund within 7 days of the purchase date, provided the items have not been delivered. Refunds are not applicable to products supplied by third-party brands, including: Lowha, In-House, Nice, Royal Furniture, Retkom, Ayan Horizon, Haier, Ghaim, Weft, Neyam, Alhome, Reefi, Arabian SAS.
3. Customers may exchange purchased items within 14 days of the purchase date, provided the items have not been delivered. Special-order items are excluded from this policy.
4. The following items cannot be returned or exchanged: bed sheets, pillow covers, mattresses, accessories, and carpets.
5. Exchanged or refunded items do not receive additional days beyond the original invoice date.
6. Invoices must be paid in full within 7 days of the purchase date. Invoices not settled within this period will be canceled, and the paid amount will be transferred to the customer's wallet as store credit.
7. Special orders require a minimum 50% down payment. If the order arrives before the invoice's specified date, the remaining balance must be paid within 14 days; failure to do so will result in order cancellation. Customers may cancel a special order if products are not delivered within the period stated on the invoice, but are not entitled to additional compensation.
8. No returns (after 7 days) or exchanges (after 14 days) are accepted for pre-order or special-order products.
9. Refunds will be processed within 7–14 working days from the date the cancellation request is submitted, provided the items have not been received and the request complies with this policy. Please note that refunds to Visa cards may take up to 21 days to appear in the customer's account.
10. Products purchased through electronic auctions, online sales, or Garage Sale are not eligible for return or exchange.
11. If an incorrect price, stock availability, dimension, description, or image is listed for a product, Al Rugaib Furniture Company reserves the right to refuse or cancel the related order. The company also reserves the full right to cancel any order resulting from a technical error, and customers are not entitled to claim compensation in such cases.

Garage Sale

Product Condition

• Items may not be in the newest condition.
• Items may have minor damages or scratches.
• Items may not come with original packaging.

Terms & Conditions

• No returns or exchanges are accepted for Garage Sale items upon receipt or thereafter.
• The full invoice amount must be paid in advance before receiving the item.
• Garage Sale items are not covered by an insurance policy, warranty, or maintenance service.
• Pictures of the product's condition may be provided upon request within 24 hours of placing the order.
• The delivery fee per order is 150 SAR.
• Cancellations may be requested within 24 hours of placing the order, subject to a 15 SAR service fee deduction. The remaining amount will be refunded within 7–14 working days.
• If an item is unavailable in the warehouse after purchase, the order will be canceled and the full amount refunded. No monetary or moral compensation may be claimed from the company.
• The price guarantee offer does not apply to Garage Sale products.
• Electronic vouchers cannot be used for Garage Sale purchases.
• By completing a purchase from Garage Sale, the customer acknowledges and agrees to the terms and conditions specific to this section.

Auction Sale

Product Condition

• Items may not be in the newest condition.
• Items may have minor damages or scratches.
• Items may not come with original packaging.

Terms & Conditions

• No returns or exchanges are accepted for Auction items upon receipt or thereafter.
• The full invoice amount must be paid in advance before receiving the item.
• Auction items are not covered by an insurance policy, warranty, or maintenance service.
• Pictures of the product's condition may be provided upon request within 24 hours of placing the order.
• If an item is unavailable in the warehouse after purchase, the order will be canceled and the full amount refunded. No monetary or moral compensation may be claimed from the company.
• The price guarantee offer does not apply to Auction products.
• Electronic vouchers cannot be used for Auction purchases.
• The auction management reserves the right to review, cancel, or remove any bids suspected to be non-genuine or placed to manipulate the auction process, and to take appropriate action without prior notice.
• By completing a purchase from Auction, the customer acknowledges and agrees to the terms and conditions specific to this section.

Warranty & After-Sales Services

• The company provides free maintenance for all purchases in accordance with the manufacturer's warranty, excluding damage caused by overuse as determined by a company specialist.
  
• During promotional periods, discounts may be offered as store credit for invoices issued within the last 14 days.
• In the event of non-fulfillment, the customer is entitled to a full invoice refund without additional compensation.
• Products purchased from auctions are not covered by warranty.
• Outdoor sets are covered by a 1-year warranty from the original purchase date.

Maintenance Requests

If a customer requests furniture pickup for maintenance, an initial fee of 150 SAR to 500 SAR (depending on location) is required in advance. A payment link will be sent to the customer to complete the transaction and submit the maintenance request.

Accessories

Accessories are not covered by warranty.

Mattresses

Customers are eligible to receive a refund for Bedgear mattresses as store credit in their wallet.