Return & Refund Policy

Return and Exchange Policy:

  • All return exchange, and maintenance transactions require the presence of the original invoice.
  • Customer has the right to refund in 7 days from purchase provided that items are not delivered.
  • Customer has the right to exchange purchased items in 14 days from purchase provided that items are not delivered with the exception of special orders.
  • Customer can't return or exchange bed sheets pillow cases, mattresses, accessories and carpets.
  • Exchanged or refunded items don't get additional days to the original invoice date for return of exchange.
  • Invoice should be paid in full in 7 days from purchase date. In case of exceeding this period, the invoice will be cancelled and amount will be converted into store credit.
  • For special orders, customer has to pay at least 50% down payment and has the right to cancel if the order is delayed.
  • Refund amount is paid back up to 7 working days from the request date, as long as items are not delivered/received and the request follows company's terms and conditions.
  • Products purchased via auction cannot be returned/exchanged.
  • In the event that an incorrect price, stock availability, dimension, description, or image is listed on a product, Al Rugaib Furniture has the rights to reject or cancel any order purchased or submitted for that product.
  • Products from third parties like Lowha , in-house , backcomfort , and Nice can’t be returned/exchanged.

  • The company has the full right to cancel the order if there is a technical error, and the customer has no right to demand compensation.

 

Auction Products:

  • Products purchased via auction cannot be returned/exchanged.
  • Products purchased from auctions are not covered by the warranty.
  • Products offered in the auction may be:
  1. Not clean.
  2. Have some damages or scratches.
  3. Comes without factory packaging.

 

Garage Sale:

  • Any purchased items from the Garage Sale site cannot be returned or exchanged.
  • The invoiced amount must be fully paid in advance before receiving the item.
  • No insurance policy on the Garage Sale items.
  • No maintenance on any purchased Garage Sale items.
  • No delivery on any purchased Garage Sale items.

 

Warranty and After Sales Services:

  • The company offers free maintenance (doesn’t include overuse) identified by our specialist for all purchases as per the manufacturer's warranty rules.
  • The company offers a price guarantee policy for all purchases during the first 14 days of purchase by refunding the difference. The customer has to show all supporting documents. Note: The policy doesn't include direct purchases from suppliers or distributors.
  • During promotions, the company offer discounts in the form of credit for invoices that were issued in the last 14 days.
  • In the event of failure of fulfillment, the customer has the right to refund the invoice without additional compensation.
  • Products purchased from auctions are not covered by the warranty.

 

Maintenance Request:

  • Under the circumstance a customer requests the furniture to be picked-up and sent for maintenance service, there is an initial fee of SAR 150 up to SAR 500 depending on the location, to be paid beforehand for the pick-up services.
  • A link will be sent to the customer to process the payment and request a maintenance service.