Terms And Conditions – Al Rugaib Furniture
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Terms And Conditions

Return and Exchange policy:

  1. All return, exchange, and maintenance transaction require the presence of the original invoice.
  2. Customer has the right to refund 7 days from purchase provided that items are not delivered.
  3. Customer has the right to exchange purchased items 14 days from purchase provided that items are not delivered, with the exception of direct orders.
  4. Customer can't return or exchange bed sheets, pillow cases, mattresses, accessories and carpets.
  5. Exchanged or refunded items don't get additional days to the original invoice date for return or exchange.
  6. Invoice should be paid in full 7 days from purchase. In case of exceeding this period, the in-voice is subject to cancellation.
  7. For special orders, customer has to pay 50% down payment and has the right to cancel if the order is delayed.

Delivery and Pickup:

  1. The company provides shipping and handling for all purchases in major cities of the Eastern province including (Dhahran, Khobar, Jubail, Dammam, Hassa, Qatif, and RasTanura). In case of other cities, we arrange for shipping for a preapproved fee.
  2. The company arranges shipping and handling for all purchases to Gulf Countries for a pre-approved fee.
  3. Customer has the right to collect his/her purchases directly from the store or warehouse under customer's responsibility.
  4. The company offers free storage for 60 days from purchase.
  5. The company charges a weekly storage fee which is 0.5% of the invoice value for a maxi-mum period of 6 months. In case of exceeding this period, the invoice is subject to cancellation and the cost of storage will be charged.

 Warranty and After Sales Services:

  1. We offer free maintenance (doesn't include overuse) identified by our specialist, for all purchases as per each manufactures warranty rules.
  2. We offer price guaranty policy for all purchases during the first 14 days of purchase by refunding the difference. Customer has to show all supporting documents. Note: The policy doesn't include direct purchase from supplier or distributor.
  3. During promotions, we offer customers discount in the form of credit for invoices that were issued in the last 14 days.
  4. In the event of failure of fulfillment, the customer has the right to refund the invoice without additional compensation.