Frequently Asked Questions

Placing an order with us is easy, secure, and can be done in just a few clicks, right from your phone or computer!

1. Browse Our Website

Visit www.alrugaibfurniture.com and browse through our collections, living rooms, bedrooms, dining, décor, and more.

2. Choose Your Product

• Click on a product to view details, materials, dimensions, and shipping time.

• Select options like color, size, or quantity (if available).

3. Click “Add to Cart”

Once you've made your choice, click the “Add to Cart” button.

4. Review Your Cart

Click the 🛒 cart icon (top-right) to review your order. You can adjust quantities or remove items.

5. Proceed to Checkout

Click “Checkout” and enter:

• Your name, address, email, and phone number

• Select your shipping method

• Choose your payment method (credit card, Apple Pay, Mada, or bank transfer...etc)

6. Complete Payment

Follow the payment prompts to complete your order securely.

7. Confirmation

Once submitted, you’ll receive an order confirmation by email or SMS. If you don’t, check your spam folder or contact our Customer Care team.

• Regular online orders: click the Account page and you will find all your orders details.

• Special / custom / pre-orders: Use Track Your Special Order, For help on a special order, contact 920002540 or tracker@alrugaibfurniture.com.

The item you purchased is considered a special order (Pre-Order), meaning it is not currently available in our stock and will be ordered and shipped especially for you from the brand.

Please note that special or pre-orders are not eligible for return or exchange after 14 days from the date of purchase.

Don't worry! this mistakes could happen to any of us and we're happy to help!

If your order has not been delivered yet:

• Refund: You can request a cancellation within 7 days of purchase.

• Exchange: You can request an exchange within 14 days of purchase.

  (Return or exchange for pre-ordered products or special orders is not accepted after 14 days have passed from the date of the order)Return & Refund Policy.

Special/pre-orders are excluded.

If your order has already been delivered:

• Returns/exchanges are not accepted under our policy (Tip: you can place a new order for the correct item. Contact us if you need guidance.)

We apologize for the mix-up, please make sure to follow these steps:

1. Don’t Use or Assemble the Item

Our team will make sure to open the pakcaging upfront so you could check if it was the right item, just don’t ues it/assmble it yourself, before signing note “wrong item received” on the delivery receipt and give it back to the delivery team 

2. Contact Customer Service Immediately

Reach out to us through one of these options:

• Call or WhatsApp: 920002540

• Email: Send a message to customerservice@alrugaibfurniture.com.

• Live Chat: Use the chat window available on the website during working hours.

In your message, include:

• Your order number

• A photo of the item you received

• A brief description of what was expected and what was wrong

3. We’ll Verify and Respond Quickly

Once we receive your message:

• We’ll double-check your original order.

• If it’s confirmed that you received the wrong item, we’ll arrange a pickup and exchange at no extra cost.

4. What if the Correct Item Is Out of Stock?

If the correct item isn’t available:

• You can choose an alternative product of similar value.

• Or, we can process a full refund.

• Within Saudi Arabia (main cities like Riyadh, Jeddah, Eastern Province):Your order typically arrives within 14 working days.

• To Gulf Cooperation Council (GCC) Countries (UAE, Kuwait, Oman, Bahrain):Please allow up to 21 working days for delivery. This applies to prepaid orders only.

Some items show extended delivery times due to availability or sourcing:

• 3 Weeks Delivery: For select mattresses and items, delivery is within 3 weeks.

• 1–2 Months Delivery: For certain product collections are labeled as “Delivery in 1 to 2 months.”

• 3–6 Months Delivery: Pre-orders or made-to-order items may take 3–6 months to ship. We’ll contact you to arrange delivery once they’re ready.

From all the way across the world to your house!

The item you purchased was on special-order, that requires shipping and import from the brand. We are sure you want your furniture to arrive as fast as possible and therefore our team works around the clock to deliver it safely!

For updates, use Track Your Special Order or contact 920002540 / tracker@alrugaibfurniture.com

We're really sorry to hear that ! Contact our customer service team 920002540. We may cancel orders affected by technical errors, without additional compensation.

Firstly, we apologize for the inconvenience. We know how disappointing it is to wait for something beautiful to arrive—only to find out it’s been damaged in transit.

1. Don’t worry, we’ve got you.

We understand things happen during shipping, and you won’t be left with a damaged item. Just follow the steps below, and we’ll take care of the rest.

2. Take clear photos of the issue.

• Inspect the items before signing the delivery note. 

• Take a few pictures of the damaged item upon delivery.

• Make sure the photos clearly show the damaged area and the packaging it came in (this helps us work with the courier too).

3. Request the Delivery Team to return the item

• Reject receiving the item.
• Don't sign the delivery note and write that the item is damaged. 

Contact our customer support:

• WhatsApp or phone: 920002540

• Email: Send your message and photos to customerservice@alrugaibfurniture.com.

• Live chat: We’re also available through our website chat during business hours.

Please include your:

• Order number

• Photos

• Short explanation of what happened

4. We’ll respond quickly

Once we review your case, we’ll guide you through the next step:

• If we have a replacement in stock, we’ll send it to you at no additional cost.

• If the item is no longer available, we’ll offer:

  • An exchange for another product of equal value.

  • Or a full refund, depending on what works best for you.

We appreciate you choosing Al Rugaib. When something goes wrong, we see it as an opportunity to show how much we value your experience. Thanks for giving us the chance to fix this.

Thank you for your order—and we apologize for the confusion!

You will receive a confirmation of your order with the estimated arrival time by email within 24 hours from your order time. If you’ve completed your payment but didn’t receive a confirmation email or SMS, here’s what to check and do:

Step 1: Check Your Spam or Promotions Folder

Sometimes our confirmation emails get filtered out. Please check:

• Spam

• Junk

• Promotions (especially if you’re using Gmail)

Step 2: Double-Check Your Payment Method

If you paid via bank transfer, it can take up to 2 working days for us to process your payment and send the confirmation. Make sure you’ve:

• Sent your bank transfer receipt

• Used the correct order number as a reference

• Emailed the receipt to: customerservice@alrugaibfurniture.com

Step 3: Contact Our Customer Care Team

If you still haven’t received anything after checking the above:

• Call or WhatsApp us directly using this number: 920002540

• Or email: customerservice@alrugaibfurniture.com

Be sure to include:

• Your full name

• Your order number (if available)

• A screenshot or receipt of your payment

No worries! Mistakes happen, and we're here to help you fix it.

If You Just Placed the Order:

If your order is still being processed and hasn't been shipped yet:

1. Contact our Customer Service team as soon as possible.

2. You can reach us via:

   • WhatsApp (fastest): 920002540.

   • Live Chat on the site.

   • Email: customerservice@alrugaibfurniture.com

3. Share your:

   • Order number

   • Correct delivery address

   • Any notes or building/area info

If the order hasn't shipped yet, we’ll update your address and confirm the change.

If Your Order Has Already Been Shipped:

If the delivery is already out for shipping:

• It might not be possible to reroute it in time, but our team will do everything they can to coordinate with the delivery partner.

• In some cases, we may need to reschedule or arrange for redelivery (additional charges may apply depending on the area and carrier).

Yes, we do offer free storage for a limited time to make your shopping easier. 

How it works?

• When you purchase furniture, we can store it for you free of charge for up to 30 days.

• This gives you time to get your home, office, or project space ready before receiving your items.

Good to know:

• After the free 30-day period, storage fees may apply if you need us to hold your items longer.

• Storage is only available for fully paid orders (we can’t store unpaid items).

• For special orders or B2B projects, storage terms may be agreed separately with your account manager.

Option 1: Pre-Order (If Available)

If the item says “Pre-order” instead of “Out of Stock,” that means you can still reserve it in advance.

• You’ll be notified once the item is ready for delivery.

• Lead times may vary (from 3 weeks up to 6 months) the product page usually mentions this.

• Our team will contact you when it’s ready to be shipped.

Option 2: Sign Up for Back-in-Stock Notifications

For some products, you’ll see a field where you can enter your email or phone number to get notified as soon as it’s back.

If that option doesn’t show, no problem just add the item to your wishlist and keep an eye on it.

Option 3: Contact Us to Double-Check

Sometimes a product might look “out of stock” online but still be:

• Available in our showrooms

• Arriving soon in the next shipment

• Or have similar alternatives we can recommend

Reach out to us through:

• Live Chat on the website

• WhatsApp (920002540)

• Or email: customerservice@alrugaibfurniture.com

We’ll help you find the best option or let you know when the one you want is coming back.

We’re very sorry to hear about your experience, and we completely understand how concerning it is when your order is marked as “delivered” but you haven’t actually received it. Please rest assured—we take situations like this very seriously and are here to help.

What to Do Next?

1. Check the Delivery Location

• Confirm that the delivery address on your order is correct.

• Check with your building reception, security guard, or neighbors in case the package was left with them.

2. Contact Our Customer Service Team
If you still cannot locate your order, please reach out to us through one of the following channels:

• Live Chat: Available on our website

• WhatsApp: 920002540

• Email: customerservice@alrugaibfurniture.com

When contacting us, kindly provide:

• Your order number

• The name and phone number used on the order

• Any helpful delivery notes (e.g., gate code, building number)

3. Investigation Process

• We will contact the delivery provider on your behalf to confirm the drop-off location and request proof of delivery.

• If necessary, we will open a case to locate or replace your order.

Thank you for your patience and understanding while we investigate. We know how important it is for your items to arrive safely and on time, and we’ll work quickly to resolve this for you.

We completely understand—plans change! Here's how to cancel your order smoothly:

How to Cancel Your Order

• To cancel your order please click here.

• Or please reach out to our Customer Service team via:

  • Live Chat in the right of the page

  • WhatsApp :920002540)

  • Email :contactus@alrugaibfurniture.com

Make sure to include:

• Your Order Number

• The reason for cancellation

Cancellation Rules to Keep in Mind

• Before Delivery: You can cancel any order that hasn’t been delivered yet.

• After Delivery: Cancellation is no longer possible. You would need to follow our return policy instead.

• Special Orders / Pre-orders: These items cannot be canceled or returned after 14 days from the order date.

• Approved cancellations are refunded within 7 to 14 working days from the day your request is processed.

therefor

• Orders placed through Auction or Outlet channels are not eligible for cancellation.

• Invoices must be fully paid within 7 days of creation—if not, they are automatically canceled, and the amount is returned as store credit.

unfortunately no, Garage Sale/Auction/Outlet purchases cannot be returned or exchanged once received.

We provide warranty information for:

• Ashley Warranty

• Ashley Mattress Warranty

• Caracole Warranty

For more information check our warranty and after sales services.

No problem, we’re here to make returns as smooth as possible. Here’s how it works:

Step 1: Check eligibility

• Returns are accepted within 7 days for refunds or 14 days for exchanges, as long as:

  • The item hasn’t been delivered yet.

  • It’s delivered but still in original condition and packaging.

• Some items can’t be returned (like mattresses, linens, pillows, accessories, rugs, or Garage Sale items).

Step 2: Contact us

• Fill the refund request.

Step 3: Arrange pickup or drop-off

• We’ll schedule pickup of the item or guide you to the nearest showroom/warehouse.

• For large items, a pickup service fee may apply.

Step 4: Refund or exchange

• If approved, refunds are processed within 7–14 working days back to your original payment method.

• Exchanges can be arranged immediately once the return is confirmed.

First of all, thank you for your patience, and we’re truly sorry for any inconvenience this delay may have caused.

You’re eligible to receive your refund within 7 to 14 working days of submitting the cancellation request—as long as the item has not been delivered and all return conditions are met.

What Happens Next?

1. We receive your cancellation or return request, along with your invoice and confirmation that the item hasn’t been delivered.

2. Our team processes the refund, which typically takes 7 to 14 business days.

3. You'll receive the refund using the same payment method you used—e.g., credit card, bank transfer, etc.

4. A confirmation will be sent once the refund is successfully processed.

• Special or pre-order items: These are not eligible for return or exchange after 14 days from the purchase date.

• Auction, Outlet, and Garage Sale purchases: Products bought via those methods are not eligible for return or exchange.

• No extensions: If you return or exchange an item, the days don't reset from the original purchase date.

There are a few categories we cannot accept returns or exchanges for:

• Bed sheets, pillow covers

• Mattresses 

• Accessories

• Carpets

• Products from certain third-party brands, such as Lowha, In-House, Nice, Royal Furniture, Retkom, Ayan Horizon, Haier, Ghaim, Weft, Neyam, Alhome, and Reefi, etc.

At Al Rugaib, we’re committed to your satisfaction and peace of mind. Here’s how our warranty and protection services work:

Standard Warranty & After-Sales Maintenance

• We offer maintenance services for each brand (excluding damage caused by overuse), handled by our specialists and aligned with the manufacturer's warranty terms.

• Outdoor furniture sets come with a 1-year warranty covering manufacturing defects.

Extended Coverage: Protection Plan (Optional)

For extra peace of mind, you can click on our Protection Plan in the check out:

• Duration: 24 months from date of receipt

• Covers: Accidental damage like kid stains, pet scratches, or spills. If repair isn’t possible, we’ll replace the item.

• Includes: Sofas, dining tables, bedroom sets, office chairs, occasional/TV units (not applicable to accessories or heavily discounted items)

• Cost: A fixed 249 SAR service fee, plus 15% of the product’s purchase price

• If unused within 24 months, the service fee can be converted into store credit.

Important Notes & Exclusions

• Accessories do not carry a warranty.

• Mattress returns (e.g., Bedgear) can be refunded as store credit only.

• Products purchased through Garage Sale, Auction, or Outlet are not covered by warranty.

• A pickup fee (150–500 SAR) applies for maintenance service requests depending on your area.

Yes, cash on delivery is available is available for many orders inside Saudi Arabia! fee are shown during checkout.

special orders are items that are made or ordered just for you (often customized or pre-ordered). Because they’re prepared especially for you, the payment rules are a bit different from regular purchases:

Payment Terms

• A 50% advance payment is required at the time of placing the order.

• The remaining 50% must be paid within 14 days after the items arrive in our warehouse (before delivery is scheduled).

Important to Know

• Special orders cannot be returned or refunded, since they’re custom-made or ordered specifically for you.

• If the balance payment is not completed within the deadline, the order may be canceled, and any deposit paid may be forfeited.

• Delivery will only be arranged after full payment is received.

Yes, we do! Shopping with us is flexible, you can take home what you love today and spread out the payments with our Buy Now, Pay Later options.

We have:

1. Tamara

   • Pay in 3 interest-free installments.

   • First payment at checkout, then two more over the next 2 months.

   • Maximum per transaction: SAR 4,000.

   • Late fees may apply if payments are missed.

2. Tabby

   • Split your purchase into 4 monthly payments, also interest-free.

   • Maximum invoice value: SAR 9,000.

   • If you return an item, refunds go back through Tabby (not cash or gift card).

3. 0% Bank Installments

   • Available with select credit cards.

   • Spread payments over up to 12 months.

   • Eligible for purchases above SAR 1,000.

Sure you can! We accept payments via bank transfer in addition to cards and buy now, pay later options.

How it works?

1. At checkout, select Bank Transfer as your payment method.

2. You’ll receive our bank account details.

3. Complete the transfer within 3 days of placing your order.

4. Send us a copy of your payment receipt by email so we can confirm.

5. Once we verify the payment, your order will be processed! (usually within 2 working days).

Good to know:

• If the payment isn’t completed within 3 days, your order may be canceled.

• Delivery or pickup will only be scheduled after payment is received and confirmed.

We’re really sorry that your payment didn’t go through, this can definitely be frustrating, but we’ll help you figure it out!

 Common Reasons for Payment Decline

1. Insufficient Funds
   Double-check that your card or account has enough balance for the full amount, especially if you’re paying with Mada or debit.

2. Bank Restrictions or Blocks
   Some banks automatically block transactions that seem large, international, or unusual for your account. You may need to call your bank to approve the payment.

3. Incorrect Card Details
   Even a small typo in your:

   • Card number

   • Expiry date

   • CVV (security code)

   • Name on the card (make sure it's the same one on the card)

4. Payment Method Issues
   If you're using Apple Pay, Mada, or another third-party method, make sure:

   • The wallet app is set up correctly

   • Your phone number and billing address match the card info

   • Your device is not restricting online transactions

5. Technical Glitches
   Rarely, the payment gateway may timeout or be unavailable. In that case, just wait a few minutes and try again or use another payment method.

What You Can Do Now?

• Try Again with the same method but double-check your details first.

• Use a Different Card or switch to another method like Apple Pay, Mada, or bank transfer.

• Contact Your Bank to make sure they’re not blocking the transaction.

• Reach out to our Customer Service team via:

  • WhatsApp(920002540)

  • Live chat 

  • Email: customerservice@alrugaibfurniture.com

Let us know your order attempt and payment method, and we’ll help you place your order successfully.

Payment Deadline

• You must pay your invoice in full within 7 days of purchase.

• If the payment deadline is missed, the invoice is automatically canceled. The paid amount is then converted into store credit, which is added to your customer wallet. 

What That Means for You:

• You can’t proceed with your order unless the full payment is made within the week.

• Once canceled, the order cannot be reinstated, but you can still use the credited amount for a future purchase.

Searching for products on our website is quick and easy—and we’ve made sure you can find exactly what you’re looking for in just a few clicks.

Option 1: By using the Search Bar

• At the top of every page, you'll see a search bar.

• Click it and type:

  • The product name 

  • A keyword (“gray sofa”, “modern bed”)

  • A product code or SKU 

This is the fastest way to jump directly to the item you’re looking for.

Option 2: Browse by Collection or Category

• From the homepage or menu, explore categories like:

  • Living Room

  • Bedroom

  • Dining Room and more.

• Each collection has filters you can use to narrow results by:

  • Color

  • Material

  • Size

  • Availability

  • Price range

If you’re looking for something very specific and you couldn't find it just message us directly:

• On Live Chat

• Via WhatsApp (920002540)

• Or by emailing: customerservice@alrugaibfurniture.com

We’re happy to help you find exactly what you need!

We understand how important it is to know the exact size of your furniture before buying. Here’s how you can easily find that info on our website!

• Scroll down on any product page, dimensions are usually included under headings like “Dimensions,” “Product Dimensions,” or alongside the product description.

• For items like nightstands, measurements are clearly stated in inches in the description.

If You Can’t Find What You Need, Reach out to us via Chat, or by scroling down to the customer reviews and sending us your question, we’re happy to confirm measurements for you before you buy!

Yes, we do! We want you to know exactly what you're buying—down to the fabric, wood type, and finish.

On most product pages, you’ll find details like:

• Item Material – whether it's wood, fabric, metal, marble, glass, or a combination.

• Color/Finish – descriptions listed near the product name or under the product description.

  Can’t Find What You’re Looking For?

  We’ve got you covered:

  • Scroll down to the Customer Reviews section—sometimes shoppers mention color accuracy or materials in their comments or send us your question.

  • Or better yet, just ask us directly! via live chat, WhatsApp(920002540), or email: customerservice@alrugaibfurniture.com

We aim to make your shopping experience as smooth and transparent as possible, and that includes letting you know whether a product is available before you fall in love with it.

For Items In Stock:

You’ll see the phrase:“In stock, ready to ship”right on the product page, so you can shop with confidence knowing it’s available and on its way soon.

For Items Out of Stock:

Instead of the usual “Add to Cart” button, you’ll see:

• “Pre-order” – for items expected to return soon

• or “Out of Stock” – if it's currently unavailable with no confirmed restock date

This way, you’ll always know the availability status before making a decision.

We’re really sorry to hear that the product didn’t meet your expectations. No worries—we’ve got a clear and easy process to help you out.

1. Check Your Eligibility:

• You can request a refund within 7 days of purchase, only if the item hasn’t been delivered yet.

• To be eligible for a return or exchange, we’ll need your phone number.

• Unfortunately, the following items cannot be returned or exchanged: mattresses, bed sheets, pillow covers, accessories, carpets, and items from auction/garage/outlet items.

2. How to Proceed:

• Simply submit a cancellation or return request, and contact with us either via live chat, WhatsApp, or email.

• Make sure to include:

  • Your order number

  • Reason for return

3. What Happens Next?

• Once we receive your request, we’ll check that the item qualifies under our return policy.

• If everything is in order, we’ll process your refund or exchange.

• Refunds are typically issued within 7 to 14 working days after your request is approved.

Yes , Some Items Do Require Assembly

For many of our furniture pieces, a little bit of assembly is needed—but don’t worry, it’s usually simple and quick!

What You Can Do?

• Check the product page, you’ll find a clear note if assembly is required, usually in the product description or under details.

• Want peace of mind? During checkout, select the “expert assembly” option when available—it saves you time and effort.

• Still need help?Simply reach out via live chat, WhatsApp(920002540), or email: customerservice@alrugaibfurniture.com—we’re here to walk you through it!

Mattresses Are Not Included with Beds

• Our beds are sold as standalone items and typically include the frame, headboard, footboard, and rails.

• Mattresses are sold separately.

Why Are They Separate?

• This allows you to pair your bed with the perfect mattress for your sleep preferences, whether that’s firm, plush, memory foam, or spring.

• It also gives you flexibility if you already own a mattress or wish to upgrade later.

And therefore you can shop your matters from our matters collection!

Picking the right mattress is all about matching the bed frame size. To make it easier for you, we’ve created dedicated mattress collections that pair perfectly with the bed frames we sell, both online and in-store. 

• King Mattress (193 × 203 cm)

  1. Spacious comfort – Perfect for couples who love extra room to stretch without bumping elbows.

  2. Best for master bedrooms – Works beautifully in larger rooms where space isn’t an issue.

  3. Pairs only with our King-size beds – To ensure the perfect fit, choose from our beds collection.

• Queen Mattress (153 × 203 cm)

  1. Balanced size – compact enough to fit in most bedrooms.

  2. Most popular choice – Great for couples or single sleepers who enjoy more space.

• Twin Mattress (90 × 190 cm)

  1. Perfect for kids or guest rooms – Compact and practical without taking up too much space,shop from our kids beds collection now!

  2. Budget-friendly – The most economical option while still ensuring a comfortable night’s sleep.

These sizes are designed to work only with beds purchased from Al Rugaib Furniture, whether on our website or in our showrooms.

Lighting is not included with any of our lighting products, including:

• Chandeliers

• Table lamps

• Floor lamps

• Wall sconces

• Lanterns

All lighting fixtures are sold without bulbs, giving you the flexibility to choose the light type, color, and brightness that best suit your space and style.

Time to turn your house to HOME! here are the top 5  best-selling items this week!—popular picks currently flying off the shelves:

• Padova Sofa Set — 4,800 SAR (Save 39%)

• Ella Beige Living Room Set — 7,245 SAR (Save 20%)

• Kananwood Living Room Set — 8,200 SAR (Save 45%)

• Rahaf Light Beige Living Room Set — 5,805 SAR (Save 42%)

• Pascal Beige Living Room Set — 5,585 SAR (Save 49%)

• Hazelnut Unique Living Room Set  — 4,995 SAR (Save 48%)

• Aluminum 36" Industrial Table Lamp, Silver  — 418 SAR (Save 60%)

Why They're Popular

These best-sellers often combine:

• Stylish designs and strong finishes

• Significant discounts

• Reliable delivery times (ranging from 5–10 days to longer lead times depending on stock)

Want to Explore More?

• Visit our Best Sellers collection to browse trending items across all categories—including living, dining, and décor.

Absolutely—we would love to help you turn your space into something truly inviting and stylish! small touches always makes the biggest difference right?you can shop from our accessories collection or:

• Rugs

• Wall Art & Frames

• Mirrors

• Clocks

• Candle Holders & Lanterns

• Vases & Jars

• Artificial Plants & Flowers

• Lighting

• Accent&End Tables

• Cushions 

We’ve all been there! Don’t worry, it’s totally fixable. Here’s what you can do right now, using our cleaning products available on our website:

1. Blot the spill immediately with a clean, dry cloth or tissue. Gently press to soak up as much liquid as possible. (Don’t rub! That can push the stain deeper.)

2. Spray a small amount of EyaClean Pro directly on the stained area—or better, onto a clean microfiber cloth.

3. Gently dab the area in small circles. You’ll start to see the stain lift.

4. Allow the area to air dry fully. You can use a fan nearby for faster drying.

5. Once dry, finish with a light mist of ProtectME Textile Spray to shield the fabric from future spills. It’s like giving your sofa a raincoat!

If the stain doesn’t fully lift on the first try, just repeat the process once more.

For customers with kids, pets, or just busy lives, we highly recommend spraying the sofa with ProtectMe right after purchase. It helps repel liquids and stains from the start!

Great question, and thank you for wanting to take care of your furniture! With the right habits, your wood furniture can stay gorgeous for years. Here's how to keep it looking its best:

1. Regular Dusting, Yes It Matters!

• Use a soft microfiber cloth or feather duster.

• Wipe in the direction of the wood grain (this helps preserve its texture and shine).

• Try dusting once a week—or more often if your room gets a lot of traffic.

2. Protect Against Spills and Water Rings

• Blot the spill immediately with a dry cloth.

• Never let water sit—this can cause permanent marks.

• Use coasters, placemats, and table runners to protect from cups, vases, and hot dishes.

3. Avoid Direct Sunlight and Heat

• Place your furniture away from direct windows, or use curtains or blinds to filter sunlight.

• Keep it away from heat sources like radiators or AC vents—wood is sensitive to temperature swings.

4. Polish with Care (Less Is More)

You don’t need to polish every week! Over-polishing can cause buildup.

• Use a quality furniture polish every few months.

• Avoid silicone-based sprays (they can leave a residue).

• Always test the polish on a small hidden area first, just to be safe.

If you’d like help choosing a cleaner, check out our cleaning collection, We’re always happy to help!

marble is truly timeless and elegant, but it does need a little extra care, Unlike wood or metal, marble is porous and delicate, so proper care will keep it looking stunning for years. Here are some tricks to protect and maintain your marble top:

1. Clean Gently, Every Day

• Wipe your marble top daily with a soft, damp cloth.

• Use mild dish soap mixed with warm water—never harsh chemicals.

• After wiping, dry the surface immediately with a clean cloth (marble doesn’t like to stay wet!).

2. Prevent Stains Before They Happen

Marble loves to soak up spills—especially coffee and juices.

• Always blot spills right away (don’t rub).

• Use coasters under glasses and mugs, and placemats for food or bottles.

• If you notice a stain, mix a paste of baking soda + water, apply it gently on the spot, cover with plastic wrap, and let it sit overnight. Wipe clean the next morning.

3. Seal Your Marble 

Marble tops benefit from sealing every 6–12 months to protect against stains and etching.

• Sealing creates a protective layer, making cleaning easier.

• You can find marble sealants at most home stores—or contact us, and we’ll be happy to guide you!

4. Protect from Heat & Scratches

• Use trivets or mats for hot pots, pans, or even laptops.

• Avoid dragging décor, vases, or plates across the surface—lift instead of sliding.

• Place felt pads under accessories to prevent scratching.

5. Polish Occasionally for Shine

If your marble looks a little dull, use a marble-specific polish.

• Apply sparingly and buff with a soft cloth.

• Avoid furniture polishes meant for wood—they’re not marble-friendly.

Marble is a natural beauty—thank you for giving it the care it deserves. With these small tricks, your marble top will stay smooth, shiny, and elegant, making your home feel luxurious every day.

yes we do!, who doesn’t enjoy a little birthday sparkle? just follow this easy steps:

• After completing your purchase, you’ll be asked to enter your birthday on the thank-you page.

• On your birthday, we’ll send you a surprise gift by email (it could be a balance or something else fun, we like to keep it a surprise). 

Your birthday gift will be valid for one year from the date you receive it.

Think of Online Exclusives as the special trait of our website—unique furniture and décor pieces half price! you can only get online. These items aren’t available in showrooms/stores, so you get access to special designs, styles, and sale prices that are strictly web-only!

Why choosing Online Exclusives?

• Exclusive selection: From living room sets and sectionals to dining tables and bedroom collections, these pieces are online-only and won’t be found in-store.

• Big savings: Many items come at huge discounts, think 50% off or more. 

• Wide variety: You’ll find everything from compact sofas to entire bedroom sets, all under the "Online Exclusives" umbrella, plenty to suit different tastes and spaces.

Each Online Exclusive product includes a delivery timeframe right on its page, so you'll know what to expect before you check out:

• Quick-turn items typically deliver in 5-10 days—great for stylish pieces that are already in stock.

• Pre-order or limited-stock items might take longer—1-2 months or 3-6 months in some cases, depending on manufacturer and availability.

A “referral” simply means you tell a friend about us—and when they shop with Al Rugaib, both of you get rewarded!

Here’s how it works:

1. Click on the "Rewards" butten 

2. You share a referral link/code with your friend( you have to sign in for the link to appear).

3. Your friend uses it to make their first purchase.

4. They benefit by getting a special discount on their order.

5. You benefit by receiving a reward—like store credit, discount vouchers, or bonus Rewards points to spend on your next purchase.

And just like that you both win!

Our Membership is our way of saying thank you to our loyal customers. For just SAR 299 per year, you unlock a bundle of exclusive perks that make shopping with us smoother, faster, and more rewarding.

Here’s what you get with your membership:

• SAR 300 welcome coupon – right after signing up, you’ll receive a coupon to use on your next Ashley purchase (it’s like the membership pays for itself!).

• Priority access – get the first look at our marketing campaigns, promotions, and exclusive offers before anyone else.

• Faster delivery – enjoy quicker shipping on in-stock items so your new furniture arrives sooner.

• 24-hour technical support – we’re here for you whenever you need assistance with membership services.

How long does it last?

• The membership is valid for 12 months (1 year) from the activation date.

• It’s non-refundable and non-transferable, so it stays linked to your account for the year.

A: Joining is super simple, you can do it in just a few clicks (or while shopping in-store)!

Online

1. Visit the Al Rugaib Membership page.

2. Choose the membership option and add it to your cart, just like you would with a sofa or dining set.

3. Head to checkout and complete your payment.

4. That’s it! Your membership will be activated automatically, and your SAR 300 welcome coupon will be waiting for you. 

In-Store

Prefer to do it in person? No problem! Just ask one of our team members at any Al Rugaib or Ashley HomeStore showroom, and they’ll set up your membership right there.

By adding it to your cart online or sign up in-store, you’re instantly part of the Al Rugaib VIP family. Easy, quick, and rewarding!

Your membership starts the moment your subscription is activated—so you don’t have to wait! 

• If you subscribed online: As soon as your payment is confirmed, your membership is live, and you’ll immediately receive your SAR 300 welcome coupon to use on your next Ashley purchase.

• If you subscribed in-store: The team will activate it for you right there, and your benefits begin straight away.

Good to know

• The membership runs for a full 12 months (1 year) from the activation date.

• It’s non-refundable and non-transferable—so it stays tied to your account for that year.

• You can start enjoying benefits (faster delivery, priority offers, special perks) right from day one.

We’re really sorry—once your membership is activated, it’s non-refundable and non-transferable. That means you can’t cancel it mid-year or move it to another account, you can see the membership policy here.

enerally, your membership runs for a full 12 months once it’s activated—but yes, in some rare cases it can be terminated.

When termination might happen:

• Misuse of benefits – for example, trying to share your membership or coupon with others (it’s non-transferable).

• Violation of store policies – such as fraudulent activity or repeated misuse of offers.

• Unpaid or incomplete subscription – if the payment for membership doesn’t go through, it won’t remain active.

What won’t happen:

• We don’t cancel memberships just because you didn’t use all the benefits.

• We won’t terminate without cause—if there’s ever an issue, our team will contact you first to clarify and resolve it.

For more informations, you can find our membership policy here.

Sure thing we do! and it’s one of the easiest (and nicest) gifts you can give! Instead of stressing about picking the “perfect sofa color” or “which coffee table they’ll love,” you can hand them the choice. Here’s how it works:

Why our gift cards?

• Pick your amount – starting from SAR 500 and going up to SAR 10,000.

• Instant delivery – you’ll get the gift card in your email right after checkout if you purchase it from our website, in the showroom, you could take it directly and wrap it in a fancy envelope or even a bouquet!.

• No pressure shopping – the card is valid for a whole 12 months, so the lucky person has plenty of time to decide.

• Use it anywhere – online at alrugaibfurniture.com or in any Al Rugaib / Ashley HomeStore showroom.

How to buy one?

1. Go to our Gift Card page.

2. Choose the amount you want.

3. Checkout like any normal purchase. Done!

Or you can simply ask the cashier in our stores to give you one with the specific amount you asked for.

When they’re ready to shop:

• Online: Just pop the code into the “Gift Card or Discount Code” box at checkout.

• In-store: Show the code to the cashier.

Gift cards take away the guesswork and make sure your loved one gets exactly what they want. It’s quick, thoughtful, and guaranteed to put a smile on their face.

We like to keep things easy, but here are a few quick notes to remember:

1. One-time use – Gift cards need to be spent all at once. If you buy something less than the card value, the leftover amount doesn’t carry over.

2. No cash-out – Sorry! They can’t be exchanged for cash.

3. Keep it safe – Treat your gift card like cash. Lost, stolen, or expired cards can’t be replaced.

4. 12-month validity – You’ve got a whole year to use it before it expires.

5. No double-dipping – Discount codes and gift cards can’t be used together on the same order.

Our gift cards are designed for one-time use only. That means the full amount needs to be used in a single purchase.

• If your shopping cart is more than the gift card value, no worries—you can just pay the difference with your usual payment method.

• If your cart is less than the gift card value, the leftover balance won’t roll over to another purchase (so we always recommend treating yourself to a little extra ).

Think of Al Rugaib Rewards as your personal VIP shopping program—earning you points with every purchase and letting you redeem them later for discounts. And yes, joining is totally free!

What’s the Rewards about?

• It's a loyalty program where every time you shop, you earn points.

• You can redeem those points for discounts on future Al Rugaib Furniture purchases.

How to get in?

• You can sign up directly on the website (there's no cost at all)by clicking on the "Rewards" butten in the left .

• Once you're a member, your points start stacking up as soon as you make a qualifying purchase—and you can use them at checkout next time.

And just like that you can enjoy the best deals!

Super easy! Every time you shop with us, you earn points that you can later turn into savings. Here’s how it works:

Earning Points

• Shop & Earn: For every purchase you make on alrugaibfurniture.com or in our showrooms, you’ll earn reward points automatically, for 1 SAR you earn 2 points!

• Special Offers: Sometimes we run promos where you can earn bonus points (for example, double points on certain items or during campaigns).

• Account Must Be Linked: Just make sure you’re signed in to your AlRugaib account when you shop so your points get added.

Redeeming Points

• At Checkout (Online): When you’re ready to pay, you’ll see your available points and can choose how many to apply.

• In-Store: Simply give your account details at the cashier, and they can apply your points toward your purchase.

• Discount Power: The more points you save, the bigger the discount on your next order. Think of it as money you’ve already earned by shopping with us, for 100 point you have 1 SAR!

Yes we do—we have three tiers:

• Bronze

• Silver

• Gold

each has it's own benefits based on your purchasing!

After you sign in, open the Rewards panel (on-site). Your balance and any available rewards will be shown there

Yes, points do have a “best before” date—but don’t worry, you’ll have plenty of time to use them! 

• Validity period: Points are typically valid for 6 months from the date you earn them.

• What this means: If you earned points in, you have 180 days to redeem them before they disappear.

• Reminders: We’ll give you a heads-up if your points are close to expiring, so you don’t miss out on the savings.

If you love saving up for bigger purchases, just keep an eye on your account balance and expiry dates. Using your points regularly is the easiest way to make sure none go to waste.

Great question—and thank you for checking before you shop! Here’s the deal:

• Rewards points work like store credit. You can apply them at checkout to reduce your total.

• discount codes/vouchers can’t be combined with the points.

• Which means:

  • You can choose to pay part of your order with points and the rest with your card or Apple Pay.

  • But you can’t stack Rewards points and a discount code on the same order.

You can read our discounts policy here.

Yes, they do—but don’t worry, it’s very straightforward.

• If you return an item you bought with cash/card:The points you earned from that purchase will be deducted from your Rewards balance, since the order is no longer valid.

• If you return an item you paid for using points:The points you used will be added back to your account once your return is processed. (So you don’t lose them—they come right back to you!)

• If you paid with a mix of points + card:We’ll refund the card portion as usual, and the points portion will be restored to your Rewards balance.

A Few Things to Remember

• Points can only be redeemed once—they don’t roll back into your account after use.

• They can’t be exchanged for cash.

• Some items or promotions may not allow point redemption (don’t worry, we’ll always mention this upfront).

Yes, we do! we know furniture is an investment, so we offer maintenance services to keep your pieces looking and working their best.

What’s included?

• Manufacturer warranty maintenance – free repairs within the warranty period (according to brand rules).

• Paid maintenance – if your item is out of warranty, we can still arrange service for you.

• Pickup service – for larger items, we can arrange pickup and return for maintenance (a service fee applies, depending on location).

Requesting maintenance is quick and simple, we’re here to make it easy for you.

1. Prepare your details – Have your invoice number, product info, and photos/videos of the issue ready.

2. submit your maintenance Request

3. Contact us 

   • Email: contactus@alrugaibfurniture.com

   • Phone: +966 9200 02540

   • Or visit your nearest Al Rugaib showroom.

4. Our team reviews your request – We’ll check if the item is under warranty, Protection Plan, or if it requires a paid service.

5. Pickup & service – For larger items, we can arrange pickup and return for maintenance (service fee applies, usually SAR 150–500 depending on location).

Your service starts right away once it’s activated or confirmed, no waiting around!

The Protection Plan is our way of giving you extra peace of mind when you buy furniture. Life happens—spills, scratches, pets, kids—so this plan covers many accidental damages that aren’t part of the regular warranty.

What it covers?

• Spills & stains – like coffee, juice, or nail polish accidents.

• Pet damage – scratches or little “oops” moments from your furry friends.

• Kids’ creativity – crayons, markers, or unexpected art projects on your sofa or table.

• Accidental scratches or chips – from everyday use or moving items around.

How long does it last?

• The plan is valid for 24 months (2 years) from the date you receive your furniture.

What happens if damage occurs?

• You get two repair visits included.

• If the item can’t be repaired, you’ll get a one-time replacement for that product (terms apply).

Good to know:

• The Protection Plan is an add-on service—you’ll need to purchase it separately.

• Some exclusions apply (for example, normal wear and tear or intentional damage aren’t covered).

• Full details are explained before you add the plan to your order.

Yes, while the Protection Plan is designed to cover a wide range of accidental damage, a few items and situations are not included. This way, you know exactly what to expect.

Excluded Items & Cases

• Accessories & décor items – such as rugs, lamps, wall art, or small decorative pieces.

• Mattresses, linens & bedding – these fall under different hygiene and warranty rules.

• Outlet / Garage Sale items – since they are sold “as-is,” they don’t qualify for coverage.

• Third-party brands not covered under Al Rugaib’s Protection Plan terms.

• Normal wear & tear – natural fading, aging, or minor usage marks are not considered accidental damage.

The cost of the Protection Plan depends on the value of the item you’re protecting—so you only pay in proportion to your purchase, not a flat fee.

Pricing Breakdown

• Base fee: SAR 249

• Plus: 15% of the product’s price

• If a replacement is issued: An additional 15% fee applies, calculated on the product’s paid amount.

If you don’t need to use your Protection Plan during the 24-month coverage period, great news! That means your furniture stayed in perfect condition.

What happens next?

• The Protection Plan simply expires after 24 months from the date you received your furniture.

• If the protection plan is not used within 24 months, the service fee can be issued as store credit for you.

• You’ll still continue to enjoy the manufacturer’s warranty (if it applies to your product) even after the plan ends.

Once purchased, the Protection Plan is non-refundable and non-cancellable.

Why?

• The coverage begins from the day you receive your furniture, so your protection is active right away.

• Because of that instant activation, the plan can’t be canceled, transferred, or refunded.

Glad we catch your interest! In our website we offer the opportunity of partnershipfor to manufacturers, distributors and sell your own brand! this service is online only:

1. Contact the B2B team via:

   • Click “Sell on Al Rugaib” section on the website and filling the survey.

   • Customer Care email: contactus@alrugaibfurniture.com

   • Or by calling +966 9200 02540

2. Prepare to share key onboarding materials, including:

   • Company profile (CR/VAT)

   • Authorized brand list

   • Product catalog with specs and high-quality images

   • Pricing and lead times, and warranty or after-sales policies

3. Once you reach out, the Al Rugaib merchandising or product team will guide you through the next steps, including technical setup, images, and approvals.

We offer a curated collaboration channel, it's an exclusive opportunity for verified partners.

Eligible Applicants:

• Manufacturers – creators or makers of furniture, décor, lighting, fragrances, appliances, and related home products.

• Distributors – licensed companies that distribute these products in KSA or the GCC.

• Brand Owners – those holding brand rights for home or décor products in the region.

If you are a recognized company behind the product’s creation, distribution, or branding, and your offerings align with our inventory, you’re welcome to apply.

No worries, we’ve got a team to help you get everything right! 

• For any questions about technical setup (like uploading product images, specs, or catalog details), you can contact us directly.

• The easiest way is to reach out through:

  • Email: contactus@alrugaibfurniture.com

  • Phone: +966 9200 02540

• Once you’ve applied to join the Sell on Al Rugaib program, our B2B onboarding team will guide you step by step, making sure your product descriptions, pricing, and warranty info are all uploaded correctly.

Yes, we offer a professional interior design services to help you bring your vision to life, no matter how big or small your project is.

When you book a design consultation, you’ll get personalized advice, layout suggestions, and furniture styling from our expert designers. Whether you're redesigning an entire home, updating a room, or just need help matching pieces, the team is ready to help. you can check out the interior design by clicking here!

How to book your design consultation?

1. Visit any Al Rugaib or Ashley HomeStore showroom—your best first step.

2. Look for “Interior Design” under our services menu—it's one of our core offerings.

3. Ask a team member at the store to schedule your design session—they’ll help you pick a time that works for you.

4. Or you can book your session online! book it now.

Your very first interior design consultation of 30 minutes with us is completely free of charge!.

That means you can sit down with one of our expert designers, share your ideas, and get personalized recommendations—without paying a thing. It’s our way of helping you start your project with confidence and showing you how much easier (and more fun!) design can be when you’ve got a professional by your side.

Good to know

• The free session usually covers an initial consultation, where the designer gets to know your space, style, and needs.

• After that, if you’d like to continue with a more detailed design plan or larger project, additional services may apply (we’ll always explain clearly before you commit).

• You can book your free consultation in-store or through our website—whichever is easier for you.

We have four service tiers (prices exclude VAT). All paid design fees are credited against your furniture invoice.

• Tier 1 – Free 30-min ConsultationShowroom/online tour, guidance on furniture selection.

• Tier 2 – SAR 200Design for 1–2 rooms, 1-week design timeline, one presentation meeting, 1–2 design options.

• Tier 3 – SAR 300Design for 3–4 rooms, 2-week design timeline, client visit included, 2–3 design options.

• Tier 4 – SAR 500 (Villa / Apartment / Office projects)3-week design timeline, two presentation meetings, client visit, three design options, and project supervision.

The timeline really depends on the size of your project and how quickly decisions are made.

The number of design options you’ll get depends on your project size, budget, and needs—but here’s what you can expect:

• For a single room or small project: Our designers typically prepare 1–2 tailored layouts or mood boards to help you visualize your space.

• For larger projects (like a full home): You may receive multiple variations that explore different styles, layouts, or color palettes.

• Customization is key: Instead of giving you a huge pile of generic options, our team focuses on personalized designs that reflect your taste, lifestyle, and the pieces you love from Al Rugaib.

Yes! Our interior design service can include site or home visits, because sometimes the best way to design a space is to actually see it in person. 

• For smaller projects (like choosing accessories or a single piece), an in-store consultation may be all you need.

• For bigger projects (like furnishing an entire living room, bedroom, or full home), a home/site visit is often recommended to get everything just right.

Yes—you don’t always have to visit a showroom or schedule a home visit to get design help. Our designers can absolutely work with you remotely! 

Once you book your first consultation, we will have your number and the interior design team will contact you.

How remote design works?

• Virtual consultations: You can chat with a designer via phone, video call, or email.

• Share your space: Send us photos, videos, or even floor plans of your room(s). This helps us understand your layout, lighting, and style.

• Digital design boards: Our team can prepare mood boards, layout ideas, and product suggestions and share them with you online.

• Shop from home: Once you approve a design direction, we’ll guide you through ordering the pieces directly from our website.

When you book our Interior Design Support, you’re not just getting furniture suggestions—you’re getting a full package of services to help you create a space you’ll love. Here’s what’s included:

Personalized Design Consultation

• One-on-one time with our expert designers (your first session is free!).

• We’ll talk about your lifestyle, taste, and space needs to create a design that feels uniquely yours.

Space Planning & Layouts

• Help arranging your furniture so everything fits beautifully and functions well.

• Recommendations for the best pieces from our collections to maximize your space.

Color & Style Guidance

• Advice on matching colors, textures, and finishes so your room feels coordinated.

• Inspiration boards or mood boards to help you visualize your new look.

Site or Home Visits

• For larger projects, our designers can visit your home/site to take measurements and understand lighting and flow.

• This ensures the designs are tailored perfectly to your actual space.

Shopping Assistance

• Direct guidance on what to buy from our collections.

• We’ll connect you with the right beds, sofas, dining sets, or accessories that match your approved design.

Great question! Our B2B (Business-to-Business) service is designed especially for companies and professionals who need furniture and décor solutions at a larger scale. Instead of shopping like a regular retail customer, the B2B service gives businesses special support and pricing to make big projects easier.

Who it’s for?

• Interior designers & decorators

• Architects & contractors

• Corporate offices & hospitality projects (hotels, cafés, restaurants)

• Real estate developers & staging professionals

1. Get in Touch

• Fill our B2B request first.

• For more information reach out to our B2B team via contactus@alrugaibfurniture.com or call +966 9200 02540.

• Share a little about your business or project (company profile, CR/VAT if applicable).

2. Tell Us What You Need

• Provide your product list, style preferences, or project scope (e.g., office furniture, hotel suites, real estate staging).

• You can also send floor plans or mood boards—our team loves details!

3. Get Your Proposal

• Our merchandising/product team prepares a customized quotation with competitive B2B pricing.

• We’ll recommend products that fit your budget, timeline, and design goals.

4. Finalize & Place Order

• Once you approve the proposal, we’ll confirm availability, payment terms, and delivery timelines.

• For large projects, partial advance payments are usually required.

5. Delivery & Setup

• We schedule delivery according to your project needs—whether in stages or all at once.

• Our after-sales team ensures smooth setup, warranty coverage, and ongoing support.

Yes, absolutely! Our B2B service includes professional installation and assembly to make sure your project is ready to use from day one.

What’s included?

• Furniture assembly – Our team will put together all items (beds, sofas, office desks, wardrobes, dining tables, etc.) so you don’t have to worry about tools or instructions.

• On-site installation – We’ll set up products in the exact locations you need, whether it’s an office, hotel, café, or residential project.

• Quality check – After assembly, our team ensures everything is safe, sturdy, and looks perfect.

Side note:

• For large-scale projects, installation can be scheduled in phases to match your project timeline.

• Any extra requirements (like electrical fittings or custom carpentry) can be discussed with the team before the project starts.

• Installation/assembly is usually included in the service package for B2B clients—so you can focus on your business, not the setup.

We know that big projects (like hotels, offices, or residential developments) need precise timing and coordination. That’s why our team works closely with you to make sure delivery and installation happen smoothly and on schedule.

For Scheduling:

• We agree on a delivery and installation timeline in advance, based on your project plan.

• For larger projects, we can schedule in phases (e.g., floor by floor, or by department/room type).

• Our team will confirm timing with your site manager before every stage to avoid delays.

For Site Access:

• We coordinate with your building or project management team to understand access rules (parking, delivery entrances, working hours, permits).

• If there are restricted times (e.g., no weekend access, specific delivery hours), we’ll work within those limits.

• For secure sites (like offices or compounds), we arrange staff access and ID approvals ahead of time to avoid last-minute issues.

To make sure everything goes smoothly and you’re fully protected, here are a few simple steps to follow when your delivery arrives:

Check your order on the spot

• Compare the delivery note/invoice with the items received.

• Make sure the quantities, sizes, and colors match what you ordered.

Inspect for damage

• Look over each item for any visible damage (scratches, dents, missing parts).

• Don’t forget to check packaging—if it’s torn or opened, take a closer look at the product inside.

Document everything

• If something is missing, damaged, or incorrect, note it on the delivery receipt before signing.

• Take photos of any damage as extra proof.

Report issues right away

• Notify our customer care team within 7 working days in KSA (or 21 working days in GCC) for quick resolution.

• Keep all packaging until the issue is resolved, sometimes returns or replacements require the original box.

When your goods arrive, check, inspect, document, and report. That way, we can solve any issues quickly and keep your project on track!

We follow the manufacturer’s warranty and our after-sales policy (overuse/misuse excluded). For eligible cases, we can arrange maintenance pickup; fees may apply based on location and scope.

B2B (Business-to-Business) orders follow slightly different rules than retail purchases.

B2B orders, however, are often special or bulk purchases made specifically for a project. Because of this:

• They may be non-refundable once confirmed.

• Returns/exchanges are not always allowed, unless there’s a clear defect or damage.

• In cases of defects or wrong items, replacements will be handled in line with warranty and project agreements.

Therefor:

• All terms (including payment, returns, and warranty) are agreed upon before placing the order.

• If you’re a B2B client, your dedicated account manager or support team will walk you through the policies at the quotation/contract stage.

This program is made for professionals like interior designers, architects, contractors, decorators, landscapers, business owners, or staging experts. It’s a curated program giving trade members perks that make both buying and designing easier and more rewarding:

• Up to 15% discounts & commissions : A generous savings boost on items you use frequently.

• Personalized service from a dedicated trade rep: Get expert help with product choices, quick quotes, and timely suppor, just for trade customers.

• Product customization options: Bring your design ideas to life with bespoke solutions (custom finishes, dimensions, or configurations).

• Wide-ranging selection: Access to furniture, housewares, accessories, and more that suits any style or budget.

Our Design Trade Program is specially created for industry professionals who work with furniture, interiors, and projects. If you’re in the business of designing, decorating, or building spaces, this program is for you.

Eligible Professionals Include:

• Interior designers & decorators – working on homes, offices, or commercial spaces

• Architects – who specify furniture and finishes for projects

• Contractors & developers – managing residential or commercial builds

• Business owners – such as cafés, hotels, restaurants, or offices needing furniture solutions

• Landscape designers & stagers – preparing homes or spaces for sale, rent, or events

Why join?

• Access to exclusive trade discounts and commissions (up to 15%)

• Help from a dedicated trade team with product selection, quotes, and sourcing

• Special support tailored to your professional needs

If you’re a professional in design, architecture, construction, or business projects, you can join the Al Rugaib Design Trade Program and enjoy perks that make your work easier and more rewarding.

Applying is quick and simple! you can do it all online or with help from our team. Here’s how:

Step 1: Prepare Your Info

Have your business details ready, like your company profile, CR/VAT certificate, or proof that you’re a design/architecture professional.

Step 2: Apply Online

• Visit the Design Trade Program page on our website.

• Fill out the application form with your contact info and business details.

Step 3: Submit Documents

Upload or share your credentials (e.g., business license, professional ID, or portfolio if relevant).

Step 4: Wait for Confirmation

Our Trade team will review your application and reach out if they need more details. Once approved, you’ll get access to your exclusive trade benefits.

absolutely! One of the biggest perks of our Design Trade Program (and our B2B service) is that you don’t have to figure it all out alone.

Product Selection Support

• Our trade specialists will guide you through our collections to find the right furniture, décor, or accessories for your project.

• We’ll help you match sizes, finishes, and styles to your client’s needs or project theme.

• Whether it’s a single villa, a café, or a full hotel, we can recommend tailored solutions.

Custom Quotes

• The team can prepare detailed quotations based on your selections.

• Quotes can include bulk pricing, trade discounts (up to 15%), and delivery timelines.

• For big projects, we can break down quotes into phases (e.g., living room package, guest rooms, office spaces).

Yes. The program supports customizing pieces to bring your design ideas to life.

Whether you’re hunting for the perfect sofa or just want to say hi—we’re right where style meets comfort! You can find us in multiple showrooms across Saudi Arabia, including:

• Khobar, Riyadh, Jeddah, AlHassa, Tabuk

Opening Hours?
We’re open all week!

• Saturday to Thursday: 9:00 AM – 11:00 PM

• Fridays: 4:00 PM – 11:00 PM

Want the exact pin location or directions? Click here to view all our showrooms

Or just search "Al Rugaib Furniture" on Google Maps—we’re hard to miss!

Shop with Us Online

Can’t make it to the store? No problem at all! You can shop from your sofa at: www.alrugaibfurniture.com

There, you can:

• Browse all collections

• Check if an item is in stock

• Read reviews and see real photos

• Place an order in just a few clicks

• contacting the costumer care

Whether you’re planning a full room makeover or just picking out accessories, our website is open 24/7—ready when you are.

Many of our most popular collections are available both online and in-store. However, some online exclusives may not be displayed in showrooms. If you're looking for a specific item, feel free to call ahead (920002540) or use our live chat!

• 1- All returns, exchanges and maintenance require the original invoice.
• 2-The customer has the right to recover his money within 7 days from the date of purchase, provided that the elements are not delivered. (It is not possible to return or replace the products provided by third parties such as: (Lowha - In -House - Nice - Royal Furniture - Retkom - Ayan Horizon - Haier - Ghaim - Weft - Neyam - Alhome - Reefi - arabian sas)
• 3- The customer has the right to exchange the purchased items within 14 days from the date of purchase, provided that the items are not delivered, except for special requests.
• 4- The customer cannot return or exchange bed sheets, pillow covers, mattresses, accessories, and carpets.
• 5- Exchanged or refunded items do not receive additional days from the date of the original invoice.
• 6- The invoice must be paid in full within 7 days from the date of purchase. If this period is exceeded, the invoice will be canceled and the amount will be transferred to a balance in the client's wallet.
• 7- For special orders, the customer must pay at least 50% down payment, and if the order arrives before the date specified in the invoice the remaining amount must be paid within 14 days. If this period is exceeded, the invoice will be canceled, and the customer has the right to cancel the order if the products are not delivered within the period stated in the invoice, and he has no right to claim additional compensation.
• 8- Return or exchange for pre-ordered products or special orders is not accepted after 14 days have passed from the date of the order.
• 9 - The period for recovering the invoice amount will be from 7 to 14 working days from the date of submitting the cancellation request, provided that it is not received and is in accordance with the company's return policy.
• 10- It is not possible to return/exchange products purchased through the electronic auction, online, or garage sale.
• 11 - If an incorrect price, stock availability, dimension, description or picture is listed on the product, Al Rugaib Furniture Company has the right to refuse or cancel any order purchased or placed for this product.

   cannot be returned or exchanged. The company reserves the full right to cancel the order in case of a technical error, and the customer is not entitled to claim any compensation.

• 13-The company has the full right to cancel the order in the event of a technical error, and the customer has no right to claim compensation.

Product Condition

• Items may not be in brand-new condition.

• Products might have minor damages or scratches.

• Original packaging may not be included.

Payment & Delivery

• Full invoice amount must be paid in advance before receiving the item.

• Delivery fee is 150 SAR per order.

Returns, Warranty & Services

• No returns or replacements are allowed after purchase.

• No warranty, insurance, or maintenance is provided for Garage Sale items.

Product Information

• Customers may request product pictures within 24 hours of placing the order.

Cancellations & Refunds

• Orders can be canceled within 24 hours.

• A 15 SAR service fee will be deducted.

• Refunds are processed within 7–14 working days.

Stock Availability

• If an item is unavailable after purchase, the order will be canceled and the full amount refunded.

• No additional monetary or moral compensation will be offered.

Exclusions

• Price guarantee does not apply to Garage Sale products.

• Electronic vouchers cannot be used for Garage Sale purchases.

Customer Agreement

• By completing a purchase, the customer acknowledges and agrees to these Garage Sale terms and conditions.

• The company offers free maintenance (doesn’t include overuse) identified by our specialist for all purchases as per the manufacturer's warranty rules.
• The company offers a price guarantee policy for all purchases during the first 14 days of purchase by refunding the difference. The customer has to show all supporting documents. Note: The policy doesn't include direct purchases from suppliers or distributors.
• During promotions, the company offer discounts in the form of credit for invoices that were issued in the last 14 days.
• In the event of failure of fulfillment, the customer has the right to refund the invoice without additional compensation.
• Products purchased from auctions are not covered by the warranty.
• Outdoor sets are warranted for a period of one (1) year from the date of original purchase.

Maintenance Request:

• Under the circumstance a customer requests the furniture to be picked-up and sent for maintenance service, there is an initial fee of SAR 150 up to SAR 500 depending on the location, to be paid beforehand for the pick-up services.
• A link will be sent to the customer to process the payment and request a maintenance service.

Accessories:

• There is no warranty on accessories.

Mattresses:

The customer is allowed to receive a refund from Bedgear mattresses as store credit in their wallet.

• The company provides free shipping for orders that greater than 1500 saudi riyals .
• The company charges 149 saudi riyals for delivery for orders that less than 1500 saudi riyals .
• The company provides free shipping and handling for all purchases in major cities of the Eastern province, Riyadh, Jeddah, Madinah and Asser, i.e. Dhahran, Khobar, Dammam, Jubail, Hassa, Qatif, Ras Tanoura, Makkah, Taif, Yanbu, Rabigh, Abha and Khamis Mushait (Terms and condition applied).
• In case of other cities, company arranges shipping and handling for a pre-approved fee.
• The company arranges shipping and handling for all purchases to Gulf Countries for a pre-approved fee.
• Customer has the right to collect his/her purchases directly from the store or warehouse under the customer's responsibility.
• The company offers free storage for 30 days from purchased date.
• 30-Day Free Storage Period: Storage fees will be calculated after the 30-day free period, which starts from the creation date of the sales order.
• Storage Fee Charge: After the 30-day period, the system will automatically charge a fee of 1% of the net amount for each item at the beginning of each week for the following two months.
• Order Cancellation: If the sales order remains open for 90 days from the creation date, the system will automatically cancel the order. Any accumulated storage fees will be deducted from the received amount and it will go to the company account.

Your delivery charges will depend on the order value. These charges will be displayed during the checkout process.

We offer delivery to all regions of Saudi Arabia and all of GCC countries. To most of main cities in KSA we deliver within 14 working days, if you need more details about the delivery period to remote areas please contact us.

To GCC countries: Kuwait, UAE, Oman and Bahrain we deliver within 21 working days. (Only prepaid orders will be processed and shipped).

For all product we sell, here’s how your shipping charges will work:

If items are missing or damaged:

Although great care is taken while packing, damage does occur occasionally during transit. To help us claim the damage and speed up the reimbursement process, we require that you perform the following steps:

• Please check the item in front of the courier by checking the contents of the package and sign in the delivery receipt stating delivery.
• Sign on the delivery receipt stating delivery.
• If the item has any damage whatsoever, please include the same note on the delivery receipt.
• Do not throw away any of the original inner or outer packaging.
• The customer is fully responsible for entering their correct personal information when reaching the check-out page to make an order. Al Rugaib Furniture is not responsible for any losses caused by customers inaccurate data entry of personal information. 

We respect your concerns regarding privacy. Al Rugaib Furniture is committed to protecting your privacy, to inform you on what information we collect and how it is used to deliver quality services. By accessing the services provided on the website you are agreeing on your data to be collected and certain authorized third party service providers in the manner provided in this Privacy Policy on alrugaibfurniture.com.

If you do not agree with this Privacy Policy, you may contact us or proceed at your own will. However, in order to fully utilize and benefit from our services, you must accept the terms of alrugaibfurniture.com privacy policy. 

By accepting the Privacy Policy during registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

What do we do with your information?

When you purchase from our store, as a part of our buying and selling process we only collect the information required to purchase, return & exchange items. This is to personalize user experiences and provide better quality services.

Your information helps us in fulfilling, processing, tracking, analyzing data, marketing and communicating with you to confirm the delivery. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

When making a new order you provide us with:

• Name, Email, Address, Phone Number
• Financial information including your credit, or debit card or other payment information when filling in forms on our website.

Email marketing: We may send you emails about our store, new products, special offers and other updates.

Third-party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Security

We maintain procedural precautions to protect your privacy and security. The information that has been transmitted to us. As we strive to protect your contact information, to the extent permitted by the law.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards

To keep your info safe remember to log off your account and close your browser window when you have finished your browsing. To ensure that others cannot access your account, we also urge you to keep your password in a safe place and not to reveal it to anyone.

Consent

How do you get my consent?When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

No longer wish to be contacted for marketing purposes?

We may send you emails about our store, new products and other updates. If you would like to opt out of accepting new arrivals and exclusive content through your email newsletters to your email then choose the unsubscribe button that is in the end of the email, or send us a request at:

https://www.alrugaibfurniture.com/pages/delete-information-request

You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

Cookies

We use cookies to:

• Save & process the items in the shopping cart
• Save user’s preferences for future visits
• Save session on browser
• Manage advertisements

We collect traffic & interaction data in order to provide better website experiences and features in the future. We may also use trusted third party services that track this information on our behalf. You can choose to turn off all cookies through your browser settings. Disabling cookies may impact the overall experience and some of our services will not operate properly. However, you can still place orders.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

We’d love to hear from you!  Here are the easiest ways to get in touch with us:

• Phone: Call us at +966 9200 02540

• Email: Send us a message at contactus@alrugaibfurniture.com

• Online: Use the Contact Us form on our website for quick support

• In person: Visit any of our showrooms across KSA—our team will be happy to assist you!

Daily 9:00 AM–11:00 PM and Friday 4:00 PM–11:00 PM.

We operate branches in Al Khobar, Riyadh, Jeddah, and Al Hofuf. Full addresses are listed on the Contact page.

Absolutely! visit any showroom during open hours; our team will be happy to help.

Your full name, phone, email, order number (if available), and a brief description of your request.

We aim to reply as quickly as possible during operating hours; complex requests may require additional time.

Established in 1958, Al Rugaib Furniture opened its store in the city of Al Khobar at the east coast of Saudi Arabia. Carefully selected furniture from the USA, Germany and Italy were made available to our clients at the time. In 1995, we made a leap forward and relocated to the existing 5000 sqm flagship showroom. Currently, we source furniture in both classic and modern design to our customers homes from the best global brands.

During the last 50 years we made every effort to bring style, quality, convenience and best prices to our clients. Service and customer care have been and will always be a priority to everyone at Al Rugaib Furniture.

Our Vision

• Maintain leadership in customer service quality.

• Offer high-quality products at the best prices.

• Become the market leader in Saudi Arabia for furniture and home accessories.

• Expand across the GCC to serve more customers.

Our Mission

• Source the latest designs and furniture trends with our customers in mind.

• Deliver an exciting, comfortable shopping experience.

• Provide variety and diversity across styles, categories, and price points.

Customers First

• We focus on understanding needs, solving problems, and delivering high-quality products and services.

• We bring the latest interior design trends and innovations to make your dream home a reality.

• Our team creates tailored design solutions—and the job isn’t done until you’re happy.

Integrity

• We act with fairness, honesty, and transparency in everything we do.

• We believe success never requires unethical behavior—values come first.

• We hire honest people, serve honest customers, and make honorable decisions.

Passion & Creativity

• Our talented team uses creativity to deliver exceptional results.

• Determination, passion, and positive teamwork are at the heart of our culture.

• We are innovation-driven, with the customer always at the forefront.

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At Al Rugaib Furniture, we are a talented team united by one mission: to offer the widest possible variety of furniture and home goods so every customer can create a dream home. We believe a home should reflect each person’s personality and lifestyle, so we curate a broad range of styles, materials, and price points to help you bring your vision to life. Innovation, creativity, and diversity guide our work, while integrity and transparency anchor every decision. We’re committed to excellent customer service and an exceptional shopping experience—online and in-store—and we aim to be your first choice in Saudi Arabia as we continue expanding across the GCC and beyond.

Welcome, and thank you for visiting our website!

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Grow your career with us—submit your application now!

Yes we do! Alrugaib summer training program offers summer interns and co-op students a practical internship experience to grow & learn in a budding retail environment surrounded by professionals eager to answer questions and impart wisdom.

 The summer program is usually 2-3 months long and starts with an insightful orientation and warehouse tour. Interns have the opportunity to train in all of Alrugaib's dynamic departments including Accounting, E-commerce, IT, Projects, Purchasing, Marketing, Sales, and HR, click here to apply.